Return and Refund Policy
Please read Divine Executive Solutions LLC’s (“DES LLC”) (also marketed as The Divine Exec) Return and Refund Policy (“Policy”, “Return and Refund Policy”) carefully before using the website, entering into contract or purchasing products or services (the “Service”) on http://www.divineexecutivesolutionsllc.com, http://www.thedivineexec.com, or https://squareup.com/store/thedivineexec operated by Robin Pitts (“us”, “we”, or “our”).
DES LLC provides exceptional service at competitive rates. We offer set rates, and packages. We also provide project quotes based on your specific needs, project complexity and duration.
If you wish to purchase a digital product or service, you may be asked to supply certain information relevant to your purchase including, without limitation, your:
- Full Name
- Email Address
- Payment Information
- Billing Address
DES LLC accepts payments via PayPal invoice and Square. A 3.5% processing/transaction fee is added to invoices.
Payments are due in full unless a payment installation plan is accepted. If an installment plan is accepted, a minimum of a 50% deposit will be required for select services. A deposit invoice will be emailed to you and payment is due upon receipt before services commence. Final payment will become due before final product/services are submitted. It is your responsibility to provide any necessary edits, or product will become final within 15 days.
Cancellations and Refunds
Given the nature of downloadable, electronic items, all digital products, being intangible, irrevocable goods are non-refundable. Please be sure you are purchasing the product or service you intend to.
Refunds for other services that have not been started will be issued in seven days. Deposits will not be refunded. No product or service shall be refunded more than seven days from the initial purchase date.
All outstanding accounts for work that has commenced must be settled within five business days from receipt of invoice.
DES LLC reserves the right to make changes to this website and Policy at any time, without notice.
Right to Refuse
DES LLC reserves the right to refuse services or projects at any time to any order, person or entity, without the obligation to assign reason for doing so. You will be notified by email if your order will be rejected or cancelled. No project is deemed accepted by us until a payment invoice has been sent.
Upon completion of the final payment for Service, all content, images, and deliverables belong solely to you, the user, with the exception that we reserve the right to use a sample of the completed Service for promotional purposes including, but not limited to:
- Promotional Posts on social media (Facebook, Twitter, Instagram, etc)
- Website Portfolio
- Website Promotions